Shipping policy

Parallens currently ships to the following regions:

Ships to the contiguous 48 states
Not available for: Alaska, Hawaii,Puerto Rico, Guam,Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific addresses.

If your country is not listed, feel free to contact us at support@parallens.com for confirmation.

Order Processing Time

Orders are processed within 24-48 hours after confirmation.
Pre-order items or large items may require additional processing time. Please check the product details page for estimated shipping times.
During peak seasons (e.g., Black Friday, Christmas, New Year Sales), processing times may be extended due to increased order volume.

A shipping confirmation email with a tracking number will be sent once your order has been shipped.

Estimated delivery times and fees vary by region.

In-Stock Items: 5–10 business days
Pre-Order Products: Based on the estimated ship date shown on the product page
Standard Shipping: Free

Once your order is shipped, you will receive an email containing:

You may also check the status of your shipment any time via our Track Order page.

USA:Some countries may impose import taxes or duties based on local regulations.

⚠ Note: Any applicable taxes will be automatically calculated at checkout.

Incorrect address: If an incorrect shipping address is provided and the package is lost, the customer is responsible for the loss. Parallens does not offer replacements or refunds.
Unclaimed packages: If a package is returned due to the recipient’s failure to collect it, the customer bears the associated costs.
No changes after shipping: Once an order is shipped, address modifications are not possible.

If you need to modify your address, please contact us within 12 hours of placing your order: support@parallens.com

Orders can be canceled before shipment.
If the order has already been shipped, cancellation is not available.
If cancellation is requested after shipment, return shipping fees will be the customer’s responsibility.