Shipping Policy

Thank you for shopping with Parallens. This Shipping Policy explains how orders placed through our official website are processed, shipped, and delivered.

1. Order Processing

Most in-stock orders are processed within 1–2 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or holidays will normally begin processing on the next business day.

During major promotions, new product launches, holiday periods, or periods of unusually high order volume, processing may take longer than usual.

2. Shipping Time

After your order has been processed and shipped, standard delivery typically takes approximately:

3–10 business days

Delivery times are estimates and may vary depending on:

  • Delivery address

  • Shipping carrier

  • Weather conditions

  • Holiday periods

  • Carrier network disruptions

  • Customs processing, where applicable

  • Other circumstances outside our reasonable control

The estimated delivery date shown at checkout or in your shipping confirmation is not a guaranteed delivery date unless expressly stated otherwise.

3. Shipping Destinations

United States

We currently ship to the contiguous 48 United States.

Shipping is currently not available to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Guam

  • U.S. Virgin Islands

  • Armed Forces Americas (AA) addresses

  • Armed Forces Europe (AE) addresses

  • Armed Forces Pacific (AP) addresses

Certain products, accessories, batteries, or other items may also be subject to additional carrier or destination restrictions.

If your country or region is not available during checkout, please contact us at support@parallens.com for confirmation before placing your order.

If we are unable to ship an order to your address, we will contact you and provide an appropriate solution.

4. Shipping Fees

United States

Standard Shipping: Free

Free standard shipping is available for eligible orders shipped to the contiguous 48 United States.

Any additional or expedited shipping options, if available, and their associated costs will be displayed during checkout before payment is completed.

From time to time, Parallens may offer additional promotional shipping options. Any applicable conditions will be displayed on the relevant product page, promotional page, or during checkout.

5. Taxes & Duties

Applicable sales taxes or other taxes may be calculated and displayed at checkout based on your shipping destination and applicable regulations.

Where applicable and supported, taxes or duties collected by Parallens will be calculated and displayed during checkout.

If duties, taxes, or other import charges are not collected at checkout, they may be charged separately by the destination country's customs authority, shipping carrier, or other relevant party. Unless otherwise stated during checkout, the recipient is responsible for these charges.

Parallens is not responsible for delays caused by customs clearance or other import procedures outside our reasonable control.

6. Order Tracking

Once your order has shipped, you will normally receive a shipping confirmation email containing tracking information.

Please allow some time for the carrier's tracking system to update after the shipping confirmation is sent.

Tracking information may not become active immediately after the shipping label is created.

7. Shipping Address & Address Changes

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

  • Recipient name

  • Street address

  • Apartment or unit number, if applicable

  • City, state, or province

  • Postal or ZIP code

  • Country

  • Contact information

If you need to correct or modify your shipping address, please contact us at support@parallens.com within 12 hours of placing your order.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing.

Once an order has been shipped, the shipping address cannot be changed.

If an incorrect or incomplete address provided by the customer results in delivery failure, loss, return to sender, or additional shipping charges, the customer may be responsible for the resulting costs or loss, where permitted by applicable law.

Parallens is generally unable to provide a replacement or refund for packages lost as a direct result of an incorrect or incomplete address provided by the customer, except where otherwise required by applicable law.

8. Delayed Shipments

Occasionally, shipments may be delayed due to circumstances outside our reasonable control, including severe weather, carrier disruptions, customs inspections, holidays, or other logistical events.

If your tracking information has not been updated for an extended period, please contact support@parallens.com with your order number so that we can assist with the shipment.

9. Lost Packages

If you believe your package has been lost in transit, please contact us with your order number and tracking information.

We may open an investigation with the shipping carrier before determining the appropriate resolution.

If the package is confirmed as lost due to circumstances not caused by an incorrect or incomplete address provided by the customer, we will provide an appropriate solution, which may include a replacement or refund depending on the circumstances.

10. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend that you:

  1. Check around the delivery location.

  2. Check with household members, neighbors, reception desks, or property management where applicable.

  3. Confirm that the shipping address on your order is correct.

  4. Contact the shipping carrier for additional delivery information.

If the package still cannot be located, please contact us so that we can review the situation and assist where reasonably possible.

Depending on the circumstances, we may need to open an investigation with the carrier before providing a resolution.

11. Unclaimed or Refused Packages

Customers are responsible for monitoring shipment status and collecting packages when required by the carrier or local delivery service.

If a package is returned to us because it was:

  • Not collected or claimed by the recipient

  • Refused by the recipient

  • Undeliverable due to customer-provided address information

the customer may be responsible for the associated return shipping, reshipping, customs, or handling costs, where permitted by applicable law.

If a refund is approved for a returned unclaimed or refused package, applicable shipping or return costs may be deducted from the refund.

12. Damaged Packages

If your package arrives visibly damaged, please take photographs of the outer packaging and the affected product before discarding any packaging materials.

Please contact support@parallens.com with your order number and supporting photos or videos so that we can evaluate the issue.

For damaged, defective, or incorrect products, please also refer to our Return & Refund Policy.

13. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

If this happens, you may receive multiple tracking numbers, and the packages may arrive at different times.

Receiving only part of your order does not necessarily mean that the remaining items are missing.

14. Order Cancellation

Orders may be canceled before shipment.

If you need to cancel your order, please contact support@parallens.com as soon as possible.

We will make reasonable efforts to cancel your order before it is processed for shipment.

Once an order has been shipped, it can no longer be canceled.

If you no longer want the product after it has shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

For returns due to a change of mind or other non-quality-related reasons, the customer is generally responsible for the applicable return shipping costs.

15. Contact Us

If you have questions about shipping, tracking, delivery, address changes, or a missing package, please contact:

Parallens Customer Support
Email: support@parallens.com

Please include your order number whenever possible so that we can assist you more efficiently.

This Shipping Policy does not limit any rights you may have under applicable consumer protection laws.