Return & Refund Policy

At Parallens, we want you to feel confident about your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

1. 30-Day Return Policy

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return: 

• The product must have been purchased directly from the official Parallens website.

• The product must be in its original or like-new condition, without damage caused by misuse, improper installation, unauthorized modification, or neglect.

• All original accessories, components, manuals, and packaging should be included.

• Proof of purchase or a valid Parallens order number is required.

Reasonable inspection and basic product testing will not automatically make an item ineligible for return. However, products showing excessive wear, physical damage, missing components, or signs of improper use may be subject to a partial refund or may not qualify for return.

Products purchased from third-party retailers or marketplaces must be returned in accordance with the return policy of the original seller.

2. How to Start a Return

To request a return, please contact us at support@parallens.com and provide:

• Your order number

• The item(s) you would like to return

• The reason for the return

• Photos or videos if the product is damaged, defective, or incorrect

Once your return request has been approved, we will provide return instructions and the appropriate return address.

Please do not send products back without prior authorization. Unauthorized returns may delay processing or may not be eligible for a refund.

3. Return Shipping Costs

If the return is due to a defective product, shipping damage, incorrect item, or an error made by Parallens, we will cover reasonable return shipping costs or provide a prepaid return label where applicable.

For returns due to reasons such as:

• Change of mind

• Ordering the wrong product

• No longer needing the product

• Personal preference

the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from an error by Parallens or otherwise required by applicable law.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, contains the wrong item, or is missing an item, please contact support@parallens.com as soon as possible, preferably within 7 days of delivery.

Please provide your order number and clear photos or videos showing the issue so that we can evaluate the situation and offer an appropriate solution, which may include a replacement, return, or refund.

Product defects that arise after the initial 30-day return period may be covered under the 1-Year Limited Warranty described below.

5. 1-Year Limited Warranty

In addition to our 30-day return policy, Parallens products include a free 12-month warranty and lifetime technical support.

This warranty covers defects in materials or workmanship under normal use.

If your product is confirmed to have a manufacturing defect during the warranty period, Parallens may, at its discretion, provide:

• Repair

• Replacement

• Replacement parts

• Another appropriate remedy

To request warranty service, please contact support@parallens.com and provide:

• Your order number or valid proof of purchase

• A description of the issue

• Photos or videos showing the problem, where applicable

The 1-year limited warranty does not cover:

• Damage caused by misuse, accidents, abuse, improper installation, or unauthorized modification

• Damage resulting from normal wear and tear

• Cosmetic damage that does not affect product functionality

• Damage caused by improper maintenance, storage, or operation

• Damage caused by third-party accessories, chargers, batteries, power supplies, or other unauthorized components

• Damage caused by environmental conditions or use outside the product's specified operating limits

• Loss, theft, or damage caused by external events

• Products purchased from unauthorized sellers or sales channels

• Products with missing, removed, or altered serial numbers

Warranty remedies are subject to product inspection, product or replacement-part availability, and applicable law.

This limited warranty does not affect any statutory rights available to you under applicable consumer protection laws.

6. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after refund approval for the refund to be processed. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Shipping fees, expedited shipping fees, and other non-product charges are generally non-refundable unless required by law or the return is caused by an error on our part.

7. Partial Refunds

In certain situations, Parallens may issue a partial refund rather than a full refund, including when:

• Accessories or components are missing

• The product has been damaged after delivery

• The product shows excessive wear beyond reasonable inspection or testing

• Packaging or included materials are missing and materially affect the value of the returned product

Any deduction will be based on the condition of the returned product and the value of any missing or damaged items.

8. Exchanges and Replacements

For products that arrive damaged, defective, or incorrect, Parallens may offer a replacement where appropriate.

If you would like to exchange a product for reasons unrelated to a defect or fulfillment error, you may be asked to return the original item for a refund and place a new order.

Replacement eligibility is subject to product availability.

9. Bundles, Promotional Products, and Free Gifts

If your order includes a bundle, promotional item, or free gift, all products included as part of the original offer may need to be returned together in order to receive a full refund.

If a promotional item or free gift is not returned, Parallens reserves the right to deduct its stated or reasonable value from the refund.

For promotions that include digital benefits, subscriptions, Premium plans, or data plans, additional refund restrictions may apply.

10. Data Plans, Subscriptions, and Digital Benefits

Activated, redeemed, or consumed data plans, subscriptions, digital services, promotional credits, or other digital benefits are generally non-refundable except where required by applicable law.

Any refund involving a camera bundled with a subscription, data plan, or promotional service may also be subject to the applicable Subscription & Data Plan Terms.

If hardware and a plan were sold together as part of a promotional bundle, returning only part of the bundle may affect the amount eligible for refund.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@parallens.com.

We will make reasonable efforts to cancel your order before it is processed for shipment.

Once an order has been shipped, it can no longer be canceled and must instead be handled through the return process described in this policy.

12. Non-Returnable Items

Unless required by applicable law, the following items may not qualify for return:

• Products returned more than 30 days after delivery

• Products damaged by misuse, abuse, unauthorized modification, unauthorized repair, or improper installation

• Products with missing, removed, or altered serial numbers

• Activated, redeemed, or consumed digital services or data plans

• Items clearly marked as final sale before purchase

• Products not originally purchased from Parallens

13. Contact Us

If you have questions about a return, refund, exchange, replacement, or warranty claim, please contact:

Parallens Customer Support
Email: support@parallens.com

Please include your order number whenever possible so we can assist you more efficiently.

This Return & Refund Policy does not limit any rights you may have under applicable consumer protection laws.